Take your time to choose
Refunds and cancellation
This policy covers the Héritage digital book and service offered by QUALIA LP, Ontario business number 1001111214. Payment is collected by Paddle, our reseller and Merchant of Record. It forms part of the Héritage Terms.
14-day commercial guarantee
If you change your mind, you can ask for a full refund of your Héritage purchase within 14 days of payment. This guarantee remains available even if you have started using the service. It is in addition to your legal rights and does not limit them.
Asking for a refund
Write to [email protected] with your account’s email address or your invoice reference. Do not send us your bank details or your card number. We pass the request on to Paddle, which collected the payment and handles the refund.
You can also ask for help with your payment or a refund directly on Paddle’s buyer support site, or from the support link in your purchase confirmation. Paddle’s refund policy applies to payments, in addition to our guarantee and your legal rights.
Paddle makes the refund to the original payment method where possible, within 14 days of the request being accepted. For a legal withdrawal, this period runs from the receipt of your withdrawal request. How long it then takes to appear on your account depends on your bank or payment method.
Legal right of withdrawal
In principle, you have fourteen days to withdraw from a contract concluded at a distance. When you ask for immediate access to the digital content before this period ends, access begins only after your express consent and your separate acknowledgment that you lose the right of withdrawal, as provided for in Article L221-28 13° of the French Consumer Code. A confirmation is then sent to you on a durable medium. Without these two agreements, your legal right remains intact. Our 14-day commercial guarantee remains available in every case.
You can notify your withdrawal by email, use the form below, or access your transaction on Paddle.net. For eligible purchases, Paddle also offers a withdrawal option in its customer portal during the legal period.
One-time payment, no renewal
Héritage is paid for once, at the price shown on our Pricing page at the time of purchase: the standard price, or the welcome price sent to you by email during the 72 hours of your offer. There is no subscription and no automatic renewal to cancel. Deleting your account does not automatically trigger a refund: contact us to request a refund or a withdrawal.
After a refund
A refund removes access to new paid writing and to the restoration credits linked to the purchase. Writing already under way may be completed. Your memories and the files already created are not erased by the refund; files already downloaded remain yours.
Model withdrawal form
To Paddle and QUALIA LP, 2967 Dundas Street West, Suite 207d, Toronto, Ontario, M6P 1Z2, Canada, [email protected]:
I hereby give notice that I withdraw from the contract for the Héritage service below.
Ordered on:
Reference:
Name:
Account email address:
Date:
Signature (on paper only):
A technical problem or a question about your book? Contact Héritage support. This policy does not limit the legal guarantee of conformity or any other mandatory rights that apply to your purchase.